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Pavilion Handbook

Air Conditioning & Fan

For your comfort, all rooms have individual thermostat control switches and ceiling fans, enabling you to regulate the temperature. Please make sure the remote is set on cooling mode. To help saving power and preserving environment, please turn off the A/C when leaving the room.

Drinking Water

Bottled water are provided in each room daily (4 bottles). If you need any additional bottle, please contact reception.

Flowers

The hotel can arrange the purchase of flower arrangements, when notified at least one day in advance.

Please contact reception for information and assistance.

Iron & Ironing Board

Please contact reception for information and assistance.

Laundry

We use the services of a family-ran laundry nearby. Please do not give delicateor expensive items. Items given before 10am are returned by 6pm. Items given after 10am are returned by 11am the following day.

Same day service is available.

Kindly contact reception for information and assistance.

Mini Bar

The in-room mini bar will be replenished once a day.

If you need any additional item, please contact reception.

Music System

Our JBL by Harman device allows to tune to the radio or listen to your favorite music via Bluetooth. To set up the Alarm clock, please follow these steps:

Power

The voltage of the hotel’s electrical supply is 220V/50 cycles.

For your convenience, adaptors for various types of electric plugs are available at Front Desk.

Room Service

Available from 7am to 9:30pm.

Kindly dial 400 (Lush Pool Restaurant) or 500 (Sun Pool Restaurant).

Safe Box

A safety box is available in your room. The hotel will take no responsibility for the loss of or damage to any valuable item in or outside of the safety box.

Please contact reception for information and assistance.

Wake-up call

Please dial 100 to set up the call.

Wi-Fi

Wireless internet can be accessed throughout the hotel, as well as in the restaurant and pool areas.

Breakfast, lunch, dinner, snacks at our Poolside restaurants

The Lush Pool restaurant/bar is open from 7am to 10pm. Breakfast is served from 7am to 10am, an array of delicious Khmer and Western snacks and meals are also available all day long. Kitchen is open for orders until 9.30pm.

The Sun Pool Bar, open from 10am to 10pm, offers complementary coffee, tea and light refreshments all day long.

Bicycles

In spite of the hectic traffic, cycling around is an interesting way to soak up the atmosphere of this vibrant city and to get a glimpse of Cambodia daily life. Four bamboo bicycles are at your disposal, free of charge.

Please dial 100 for more information.

Check-Out

The Pavilion accepts Visa, MasterCard, JCB and cash. Personal and traveler’s checks are not accepted.

Gym

The air-conditioned gym is equipped with a treadmill, an exercise bike and weights.

Please contact reception for information and assistance.

Luggage

Luggage storage is available.

Please contact reception for information and assistance.

Mail Service

Postcards left at reception will be mailed every Friday.

Please contact reception for information and assistance.

Massage

Pamper your body at The Pavilion Spa. Please refer to the Spa section further on in this directory.

Open daily from 9am till 9.30pm.

Please contact reception for information and assistance.

Pets

Pets, except assistance dogs, are not allowed on the premises.

Reception

Located in The Pavilion’s central building, our front desk can be reached dialing 100. It operates daily from 6.30am to 10pm. Our night shift service is reachable from 10pm to 6:30am.

Shop

Cambomania Shop is open from 9am to 7pm daily.

Swimming Pools

Pools are open from 7am to 11pm. The comfy daybeds set around the Lush Pool area are a perfect place to relax.

The Sun Pool is the spot for those wanting to perfect their tan.

Order something to nibble on, or stay for a cocktail or two and enjoy the ambience.

Two showers and a pool-side bathroom can be found nearby and guest towels are provided.

Transfers

Phnom Penh International Airport is approximately a 45-minute drive from the hotel. Transfers can be arranged through the hotel. For those wanting to travel in style, a classic Jaguar can be booked in advance.

Please contact reception for assistance in your transportation.

Visitors

All occupants in guest rooms must be registered in accordance with Cambodian Law.
The Pavilion supports and implements a no sex tourism policy.

Activities

Find our selection of suggested activities in and around Phnom Penh in the

following section.

Car Hire & Transportation

Tuk-tuk is the most common and cheapest option for city transportation. Indicative rate list is available outside the hotel. Reception can also help to arrange taxis or rental transportation.

Please contact reception for information and assistance.

Currency

The US Dollar is the currency most used in Cambodia. However, use of the national currency, riel, is recommended for daily transactions.

Emergency

The Raffles Medical Cambodia (+855 12 816 911) and Naga Clinic (+855 23 211 300) are located at close distance from the hotel. Also: Royal Phnom Penh Hospital (+855 23 991 000).

Please call the reception in the event of an emergency or for additional information about hospitals or clinics.

Free-Flow Breakfast

7am - 10am, Order anything, as many times as you wish.

Juices

Fresh passion-fruit | orange, pineapple, apple (processed)

Coffee

Hot or iced coffee with fresh or sweet milk

Tea

Lipton, English Breakfast, Earl Grey,

Jasmine, Japanese Green, Peppermint

Breads and rolls

Baguette, mini croissant, mini chocolate, croissant, gluten free muffin

Butter and homemade jam

Seasonal fruit

Specials

Eggs

fried, scrambled, omelet, poached, boiled (soft or hard).

Add your choice of:

chicken sausage or ham or bacon or cheddar cheese or mushrooms or baked beans or grilled stuffed tomatoes or toasted bread.

Cereals

Muesli with, honey & homemade yoghurt.

Mini-pancakes

with scrambled eggs, crispy bacon and maple syrup.

Vegetarian quiche

with zucchini, tomatoes, eggplants, red bell pepper (allow 15 minutes prep). Gluten free.

Steamed rice

served with Mediterranean sauteed vegetables.

Khmer Choices

Bai cha bun laey

Khmer fried rice with mixed vegetable and fried egg on the side (15 minutes).

Borbor moan

Khmer morning porridge with chicken (20 minutes).