FAQ

What makes Pavilion different from other hotels in Phnom Penh?

More than a conventional city hotel, Pavilion is a peaceful hideaway in the heart of Phnom Penh. The 36 rooms, each with its own decor, are spread across four restored period villas surrounded by mature tropical gardens and two swimming pools. The Royal Palace and riverside are only a few minutes away on foot, yet once inside the gates, the atmosphere is remarkably quiet and secluded.

Is Pavilion right for me?

If you enjoy character, gardens, privacy and a sense of place, probably. Pavilion is particularly suited to couples, independent travelers and guests who prefer intimate hotels to large international properties. The atmosphere is deliberately relaxed and low-key, so the hotel is less suited to large groups or travelers looking for the facilities of a large resort or business hotel.

What is the story behind Pavilion?

The hotel is set in four restored period villas that have gradually been brought together to create Pavilion as it is today. Their original character has been preserved as much as possible, maintaining the architecture, gardens and atmosphere of the houses while adapting them to contemporary hotel life.

Why book direct?

Booking directly — through the website, by phone, email or with the reservations team — is usually the best rate and makes it easier to prepare your stay in advance: room preferences, early check-in, airport pick-up, special occasions or a longer stay. It also gives the hotel more flexibility to help if your plans change.

How do I book a room?

You can book directly with Pavilion or through Booking.com, Agoda, Expedia, Trip.com and Airbnb. Booking direct makes it easier to tailor your stay and is often the best available rate.

Do I need to pay a deposit when booking?

No. Pavilion does not take a deposit to confirm a direct booking. Reservations are secured by providing credit card details through the hotel website, subject to the cancellation conditions of the selected rate.

Which room should I choose?

That depends on how you like to travel. Double and Superior rooms are good choices for simplicity and value; Studios and Suites offer more space; Private Pool Rooms and the Private Jacuzzi Bungalow provide additional privacy and something a little special.

Tell the reservations team what matters most — space, quiet, garden, pool, budget — and they will happily recommend a room.

Can I request a specific room or view?

Of course. As a boutique property, the rooms are not identical. Preferences such as garden view, private pool, quieter location or particular setting can be stated when booking and will be accommodated whenever possible, subject to availability.

What is the cancellation policy?

Terms vary according to room type, rate and booking channel. Some rates are flexible while others are non-refundable. Please check the conditions shown when booking, or contact the reservations team if you're unsure.

Do you take group bookings?

To preserve the quiet and intimate atmosphere guests crave for, Pavilion generally doesn't accept group bookings. Extended stays and longer visits are very welcome.

Do you offer special rates for longer stays?

Yes. If you're planning to make Phnom Penh your base for a while, contact the reservations team directly with your dates. Depending on the period and length of stay, a longer-stay rate may be available.

What are check-in and check-out times?

Check-in is from 2:00 PM and check-out is by 12:00 noon. Reception is staffed 24 hours a day, so late arrivals are no problem.

My flight is arriving really late. Can I still check in?

Yes. Reception is open around the clock. If you're arriving late, simply share your flight details so the team knows when to expect you.

Can I check in early or check out late?

Often, yes — subject to availability and sometimes a small fee. Let reception know your travel times in advance and the team will do its best to accommodate you.

Can I leave my luggage before check-in or after check-out?

Yes. Luggage can be left at reception while you enjoy Phnom Penh before the room is ready or after checking out.

Can I leave luggage while traveling elsewhere in Cambodia?

If you're returning to Pavilion after visiting Siem Reap, Kampot, Kep, the islands or elsewhere, speak to reception. Depending on the size of the luggage and length of storage, a solution can usually be found.

My flight leaves late. Can I stay at the hotel after checking out?

Please ask reception. Depending on occupancy, a late check-out may be possible, or the team can help make the hours before departure more comfortable.

Can I invite visitors to the hotel or to my room?

Pavilion is reserved for registered hotel guests and does not accept outside visitors. In particular, for the safety, privacy and tranquillity of everyone staying at the hotel, only registered guests are permitted in the rooms.

If you are meeting friends or colleagues in Phnom Penh, reception will be happy to recommend nearby cafés, restaurants or other places to meet.

What payment and ID do I need at check-in?

Please bring a valid passport or ID and, where applicable, the credit or debit card used for the reservation.

Is Pavilion suitable for children?

Pavilion being adults-leaning boutique retreat built around quiet garden courtyards and pools, guests should generally be 16 or older. Traveling with children? The nearby sister hotel, White Mansion, does welcome families and the reservations team can check availability.

What is the policy on pets?

Pets are usually not permitted at Pavilion. The nearby sister hotel White Mansion is pet-friendly.

Is smoking allowed?

All rooms are non-smoking. Most have private outdoor space - a terrace, balcony or garden nook - where smoking is fine. Mention this when booking and the reservations team will try to match you with a suitable room.

What room types are available?

Pavilion has 36 rooms across four restored period villas, in eight categories: Double, Twin, Superior Double, Deluxe Double, Studio, Suite, Private Pool Room and Private Jacuzzi Bungalow. Each is individually decorated.

What's included in every room?

Air conditioning, minibar, complimentary Wi-Fi and daily housekeeping. Higher categories offer additional space, garden or pool views and, in some cases, a private plunge pool or jacuzzi.

Do any rooms have a private pool or jacuzzi?

Yes. Private Pool Rooms and the Private Jacuzzi Bungalow have their own outdoor pool or jacuzzi, in addition to the hotel's two shared pools.

Is Wi-Fi available throughout the hotel?

Yes. Complimentary Wi-Fi is available in rooms and public areas.

Can I work remotely from Pavilion?

Yes. Wi-Fi is available throughout the property and many guests combine their stay with work. For an extended stay or if you need a room particularly suited to working, mention it when booking and the reservations team can recommend the most appropriate option.

Do you have connecting rooms ?

Because Pavilion occupies several historic villas, conventional connecting rooms are limited. If you're traveling together, contact the hotel before booking and rooms can be allocated close to one another whenever possible.

Are rooms accessible to guests with mobility issues?

The hotel is spread across several heritage villas with garden pathways and some level changes, so it wasn't originally designed for completely step-free access. Contact the hotel before your stay and the team can recommend the most suitable room and location.

What voltage, power sockets are used in Cambodia?

Cambodia uses 230V, 50Hz. Many sockets accept both flat two-pin US-style and round two-pin European plugs. Travelers with UK or Australian plugs should bring a universal adapter.

Is breakfast included?

Breakfast is included with most room rates. It's cooked to order from an à la carte selection of Western and Khmer dishes, with unlimited servings. There's no buffet: everything is prepared fresh.

What kind of food is served?

With a menu list kept simple yet diverse, he restaurant serves straightforward Khmer and international dishes throughout the day, alongside drinks and cocktails by the pool. It's relaxed hotel dining rather than a destination restaurant — convenient when you feel like staying in, with plenty of restaurants to discover around Phnom Penh when you feel like going out.

What about vegetarian, vegan or other dietary requirements?

A number of vegetarian and vegan options are available from Pavilion menu lists. Please let the restaurant team know about dietary preferences or allergies and they will do their best to accommodate them.

Can outside visitors use the restaurant, bar, pools, etc?

No. Pavilion and all its facilities, including the restaurant, bar and pools, are exclusively for registered hotel guests. This is to ensure the privacy, security and quiet atmosphere of the hotel.

How many pools are there?

There are two large swimming pools surrounded by tropical gardens — including the Lush Pool — as well as private pools or a jacuzzi in selected rooms.

Is there a spa or fitness area?

Yes. The spa offers massage treatments, and there is a small fitness area for guests.

Is laundry and other guest services available ?

Yes. Laundry service, bicycle rental, car and airport-transfer bookings are available through reception. You can find local-made articles and books at the on-site shop.

Is drinking water provided?

Yes. Drinking water is provided in the rooms. If you need more, simply ask housekeeping or reception. You can also replenish your water bottle when walking around Phnom Penh at safe refill spots (in association with Only One Planet Cambodia).

Can I buy drinks or snacks outside the hotel?

Absolutely. Street vendors right outside Pavilion are friendly and resourceful. Ask the team and they'll happily point you towards the ones they know.

Where is Pavilion?

Pavilion is at No. 227, Street 19, in the Chaktomuk quarter of central Phnom Penh — within easy walking distance of the Royal Palace, National Museum and riverside.

How far is the airport? Do you arrange transfers?

Yes. Private airport pick-ups and transfers can be arranged on request. Since 2025, Phnom Penh is served by Techo International Airport, some 25 km from and to the hotel, so the time needed for transfer depends on traffic and time of day. Send your flight details to reception for advice and transfer arrangements.

How do I get around Phnom Penh?

Tuktuks are usually the easiest way to explore the compact centre. The drivers waiting outside Pavilion are particularly recommended — they are well known to the hotel, and using them directly helps support local independent drivers.

For longer journeys, ride-hailing apps or a hotel-arranged car work well.

Which apps are useful in Phnom Penh?

A few are particularly handy:

• PassApp — Cambodia's ride-hailing app for tuktuks, cars and deliveries.
• Grab — another widely used ride-hailing and delivery service.
• Bakong — Cambodia's digital payment system.
• Telegram — widely used by Cambodian businesses and by Pavilion reception.
• NHAM24 — a Cambodian food-delivery app.
• Google Maps — downloading the Phnom Penh map offline before traveling can be useful.

A currency-converter app is also handy, as both US dollars and Cambodian riel are commonly used.

What attractions can I find nearby?

The Royal Palace, Silver Pagoda, National Museum and Tonlé Sap riverside are all within walking distance. Central Market and many of Phnom Penh's restaurants, cafés and bars are also nearby.

Check our Discover page for more. 

I only have 24 or 48 hours in Phnom Penh. What should I see?

Ask the team at reception desk - they will gladly suggest an itinerary based on your interests and priorities. Whether you're interested in Khmer history, architecture, contemporary art, food, markets or simply exploring neighbourhoods, the team can help you make the most of a short stay.

Can you arrange visits, excursions and onward travel?

Yes. Reception can help organise local visits, cars and excursions, as well as onward travel to other destinations in Cambodia. Tell the team where you'd like to go and they can suggest the simplest option.

Where should I eat and drink nearby?

Some of Phnom Penh's most exciting restaurants, cafés and bars are within walking or short tuktuk distance. Ask the team what's trending at the moment — they'll be happy to suggest the places they actually go to themselves, or ones that correspond to your query.

Which art galleries can I find nearby?

Galleries worth visiting within a walk or short ride include The Gallerist (St. 240), Wang Wang Doodle by Space Four Zero near Wat Langka, Bophana Center (St. 200) and the exhibition hall at Institut Français du Cambodge (IFC, St. 184).

Is Pavilion involved in Phnom Penh's arts and culture scene?

Yes. Pavilion stays closely connected to Cambodia's cultural life, for instance

• Angkor Database, an independent archive and resource center documenting Khmer heritage;
• The Theatre at Aquation, Koh Pich (Diamond Island);
• Exhibitions at Gaato Café des Arts.

Ask the team what's happening while you're in town.

Are there sister properties you recommend?

Yes. Pavilion is part of the MAADS family of boutique hotels.

• Nearby in Phnom Penh, White Mansion welcomes children and pets and can be the right alternative when Pavilion's quieter, adults-leaning atmosphere isn't the right fit.
• In Siem Reap, Templation sits at the gates of Angkor and its temples, offering private villas nestled in a landscaped tropical park.
• Island escape? On pristine Koh Rong Sanloem, the beach resort Island Center Point is reachable in less than 5 hours from Phnom Penh.

Reception can book these hotels for you and suggest preferential rates when available.

The team can also tell you about MAADS Pass, a program for Pavilion guests granting discounts at participating restaurants and attractions.

Can you help organize a stay in Siem Reap?

Certainly. Reception can help arrange a stay at Templation and advise on getting to Siem Reap and visiting Angkor.

If Pavilion is your Phnom Penh base before and after the trip, ask about luggage storage.

What do guests say about Pavilion?

Guests most often mention the feeling of discovering a tropical oasis in downtown Phnom Penh, the friendliness of the team and the location. Pavilion was a 2026 Tripadvisor Travelers' Choice winner, rated 4.6/5 from more than 3,000 reviews, and is rated around 9.4/10 on Booking.com.

Some guests note that rooms differ in size and character — one of the consequences, and charms, of staying in restored heritage villas rather than a purpose-built hotel.

What currency and payment methods are accepted?

US dollars and Cambodian riel are both widely used in Cambodia. The hotel accepts cash and major credit cards including Visa, Mastercard and UnionPay.

Do I need a visa to visit Cambodia?

Visa requirements depend on nationality. Many travelers can obtain an e-visa before arrival or a visa on arrival, but regulations can change, so please check the current requirements for your passport before traveling.

Is Phnom Penh safe?

Phnom Penh is generally welcoming and easy to explore, yet as in many cities, it's advisable to take special care of phones, bags and jewellery in the street. Passing motorbike theft can occur, so keep valuables away from the traffic side when walking or riding a tuk-tuk.

Pavilion has on-site security around the clock.

How can I contact Pavilion?

Call +855 23 222 280, or contact reception directly through WhatsApp or Telegram +855 17 528 802. You can also email or text message the hotel here.